If there is any issue with your received parcel from our end then you can surely claim a refund from us. The issue could be anything from the change in size, change in color, defective parcel, or the parcel does not look like what is present in the picture. Or the situation can also be that you have not received your order and it has been a long time now. In all these above-mentioned cases you can claim your refund from us. To claim it just get in touch with our customer support team and our representatives will respond to you within 24 hours of receiving your email. Our team first will check the issue and after finding you eligible we will refund your amount.
Terms and Conditions of Refund Policy:
- Buyers will get the payment back in the exact method of payment that they have used to pay for the product.
- Once your case gets verified by our inspection team, we forward the issue to our finance department. It will take them around 3 business working days to complete the procedure from their end.
- After all this completion of the process, you get your amount back in 5 to 14 working days.
Order Cancellation Policy:
- The buyer can be facilitated with the complete refund amount if they cancel the order in the next 24 hours after placing it.
- If you exceed the time limit of 24 hours, do not worry you can still get the amount back. But this time 30% of the actual amount will get deducted.
- After 3 days if you cancel the order then we are sorry to share that in that case, we will deduct 50% of your balance.
- And last, once your order gets dispatched from our side you will not be able to cancel that then.